Frequently Asked Questions
Surrey-specific answers — coverage, airports, pricing and booking. If yours
isn’t here, ask us directly using the buttons at the end of this section.
Coverage & Routes
Which areas of Surrey do you cover?
The whole county — Guildford, Woking, Epsom, Reigate, Weybridge, Esher, Cobham, Leatherhead, Dorking,
Farnham, Camberley, Staines, Egham and the surrounding villages, plus the Surrey Hills. If your postcode
isn’t on that list it is almost certainly still covered.
Am I closer to Heathrow or Gatwick?
It depends where in Surrey you are, and it is not always the airport people assume. North Surrey —
Staines, Egham, Weybridge — is much closer to
Heathrow, typically 15 to 35 minutes.
East Surrey — Reigate, Redhill, Horley — is much closer to
Gatwick, often under 25 minutes. Epsom and
Leatherhead are genuinely equidistant at around 35 to 45 minutes each. Give us your postcode and we will tell
you which is quicker on your travel day.
Can you collect from Wentworth or St George’s Hill?
Yes. Both are private gated estates with residents’ roads that are not public highway, so we arrange
gatehouse access in advance and your car waits at the property rather than at the barrier. The same applies to
the gated developments around Cobham, Esher and Oxshott, and to private schools across the county with
controlled vehicle entry.
Do you travel outside Surrey?
Yes — all of Greater London, plus Berkshire, Hampshire and West Sussex as standard, and the rest of
mainland UK for long-distance journeys.
Pricing & Charges
How much does a Surrey chauffeur cost?
Airport transfers from Surrey start from £XXX depending on your town and vehicle, and hourly hire starts at a
three-hour minimum. Because every fare is fixed to your specific journey, the only accurate figure is a quote
— full rates for every vehicle and hire type are published on our
chauffeur prices page.
How does fixed pricing work?
Your fare is agreed at booking and covers the vehicle, chauffeur, fuel, parking, tolls and any London charges.
It does not change because the M25 was slow, because you travelled at 5am, or because it was Derby weekend.
Does the ULEZ affect my journey?
Not for journeys within Surrey — the county sits outside the zone, which follows the Greater London
boundary along Surrey’s northern edge. Journeys into London do cross it, and a trip into the centre also
crosses the Congestion Charge zone, which now operates at weekend afternoons as well as on weekdays. Both are
included in your fixed fare rather than added afterwards.
How do I pay, and can you invoice my company?
Card payment and bank transfer are both accepted. Business clients can travel on a
corporate account with direct company
invoicing, consolidated monthly billing and travel reporting, so journeys are never expensed individually.
Booking & Changes
How far ahead should I book?
Twenty-four to forty-eight hours is usually enough. Book one to two weeks ahead for weddings, Derby weekend,
BMW PGA Championship week and peak school-holiday airport runs, when vehicle choice goes first.
Can I book a chauffeur for multiple stops?
Yes. Hourly hire from a three-hour
minimum keeps the car and driver with you across as many stops as you need. Give us the itinerary at booking
and it is priced as one figure rather than as separate journeys.
What happens if my flight is delayed?
Nothing you need to do. Your flight is tracked from departure, so your chauffeur’s arrival shifts
automatically. Free waiting time runs from the moment you actually land, and a delay outside your control is
never charged as waiting.
Can I cancel or change a booking?
Yes. Changes are handled by our team at any time, and cancellation terms are set out in your booking
confirmation. Contact us as early as you can and we will
rework the booking rather than cancel it wherever possible.
Are you available 24/7?
Yes — live dispatch around the clock, every day of the year. That matters in Surrey, which generates a
lot of pre-dawn Heathrow departures and a lot of late returns from Sandown.
Vehicles, Events & Practicalities
How much luggage can you carry?
It depends on the vehicle, and luggage decides vehicle choice more often than passenger count. A saloon takes
two large cases; the V-Class takes seven
passengers with seven cases; a Sprinter
van handles more again. Tell us your case count at booking and we will match the vehicle.
Do you provide child seats?
Yes, free of charge. Tell us each child’s age and weight at booking so the correct UK-compliant infant,
child or booster seat is fitted before we collect you.
Do you cover Epsom Derby and the BMW PGA Championship?
Yes, and both are worth booking early. We offer drop-off or wait-and-return for race days at Epsom Downs and
Sandown Park, and for tournament week at Wentworth, which runs 15–20 September 2026. See our
event transportation service.
Do you offer corporate accounts?
Yes: direct company invoicing, consolidated monthly billing, travel reporting, priority vehicle allocation at
peak times, and a named account manager who already knows your requirements.
Book Your Surrey Chauffeur
Get a fixed price in under two minutes. Licensed chauffeur, the right airport chosen for where you actually
live, and estate access sorted before the car arrives.