What is a chauffeur service?
A chauffeur service provides professional drivers with luxury vehicles for transportation. Unlike taxis or ride-sharing, chauffeur services offer pre-booked, premium vehicles with trained, uniformed drivers who prioritise comfort, punctuality and discretion.
How much does a luxury chauffeur cost in London?
Costs vary by vehicle, duration and distance. Airport transfers start from £120 (E Class) up to £350 (Jet Class), hourly hire starts from £60 per hour with a 3-hour minimum, and full-day hire starts from £460 for up to 8 hours. Pricing is fixed and confirmed before you travel, with no hidden charges.
How do I book a luxury chauffeur with Smart Chauffeurs?
You can book through our website, call our 24/7 customer service line, or contact us via WhatsApp. We recommend booking in advance for guaranteed availability, though last-minute requests are accommodated where possible.
What areas do you cover?
Smart Chauffeurs operates throughout Greater London and surrounding areas, and provides long-distance travel across the UK to major events, airports and destinations nationwide.
Are your chauffeurs licensed and insured?
Yes. All Smart Chauffeurs drivers hold valid TfL private hire licences, have comprehensive insurance, and undergo rigorous DBS background checks. Vehicles are fully insured and maintained to a high standard.
Can I hire a chauffeur by the hour or for a full day?
Yes. Hourly hire starts at a 3-hour minimum, and full-day hire starts at an 8-hour minimum, both useful for multiple meetings, shopping trips or a flexible itinerary.
Are there any hidden charges?
No. Pricing is transparent and fixed, including standard fuel, congestion charges and parking. Any additional services are clearly communicated and agreed beforehand.
Do you charge extra for traffic delays?
No. For airport transfers and point-to-point journeys, pricing is fixed regardless of traffic conditions. For hourly bookings, you pay only for the time booked.
What is your cancellation policy?
Cancellations made 24 hours or more before the scheduled pickup receive a full refund. Cancellations within 24 hours may incur a cancellation fee, with emergency cancellations considered case by case.
Do you operate 24/7?
Yes. Smart Chauffeurs operates 24 hours a day, 7 days a week, including holidays — for early-morning airport pickups or late-night event transportation.